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Customer Support


Context Help

If you get lost inside our Control Panel, the first thing you should do is click the Help button, which is present on each page. A popup will open. It includes in-depth information about all the actions that you can carry out on the given page. Each pop-up menu shows up on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a vast collection of tutorial video clips explaining how to use our hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of just reading articles. Thus, anyone can swiftly become familiar with our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, check out our extensive FAQ section, which comprises questions asked by actual people and provides real solutions. We periodically "revamp" our FAQ section with new questions & answers so as to cover all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can touch base with our excellent team of support engineers available 24x7 and eager to assist you with any query. Each trouble ticket you open will be replied to in less than sixty minutes (the average support ticket response time being about 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 250730

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com